2020 Conference Agenda

David A. Shore is a leading authority on innovation and managing change initiatives to gain competitive advantage.  Throughout his career he has worked to combine research, teaching, consulting and writing to build constructive links between theory and practice.

Shore has been on the faculty of Harvard University for more than two decades. He is also Distinguished Professor of Innovation and Change at Tianjin University of Finance and Economics (China) and Adjunct Professor of Organizational Development and Change at the School of Business, University of Monterrey (Mexico).  Shore is a faculty member of The Governance Institute and Executive-in-Residence at Enable East (United Kingdom).  He has held visiting professorships including in Amsterdam, Santiago, and Shanghai and consulted on six continents.  Shore offers executive education seminars and facilitates strategic planning and guided implementation retreats.  He has delivered hundreds of keynote addresses and workshops across multiple industries.

Previously, Shore spent two decades at the Harvard School of Public Health, where he served as associate dean.  He founded and directed the School's flagship programs:  Forces of Change; The Trust Initiative; and the Certificate Program on Launching and Leading Successful Change Initiatives.

He has served on and chaired numerous boards and committees, and currently is a founding member of McKinsey & Company's External Implementation Advisory Board which has a primary focus on operationalizing strategy for transformational change.   He also sits on the Board of Directors of the Marshfield Clinic Health System, as well as several editorial boards.  Among his honors is the Doctorate Fellow from the Academy of Multi-Skills (United Kingdom).  Along with innovation and change, Shore's body of work focuses on creating higher performing organizations including building and rebuilding trust; reimaging and reengineering meetings; and, strategic marketing and branding.

His most recent books include Launching and Leading Successful Change Initiatives in Health Care Organizations: (Jossey-Bass, 2014); Forces of Change:  New Strategies for the Evolving Health Care Marketplace (Jossey-Bass, 2012); and High Stakes:  The Critical Role of Stakeholders in Health Care, with E. Kupferberg (Oxford University Press, 2011).  He has also written a book on trust and edited a second.

Professor Shore has been recognized as a Top Thought Leader in Trust by Trust Across America – Trust Around the World.   He is also a multiple recipient of Harvard's Letter of Commendation for Distinguished Teaching Performance, including in 2017 and 2018; and was chosen to deliver a 2015 and 2016 Harvard Lecture That Lasts (Harvard's version of a TED Talk) and a TEDx Talk. 

Never known to simply :admire the problem," beyond intellectually stimulating, Shore provides executable advice, inspiring leaders and organizations to gain a unique and adaptable competitive advantage.

Dr. Swensen, dedicated to the support of thoughtful leaders who aspire to nurture fulfillment of their staff, is a recognized expert and speaker in the disciplines of leadership and burnout. His work and research show that it is possible to cultivate camaraderie, agency and coherence for high value results.

For three decades he served patients at the Mayo Clinic. As Director for Leadership and Organization Development, he co-led the Professional Burnout Initiative and oversaw the development of 4,100 physicians and 232 key leaders. As Chief Quality Officer, he established the Quality Academy wherein 37,000 colleagues were certified as Fellows during his tenure. As Department Chair, he and his team used their Value Creation System to improve the welfare of both patients and professionals. Dr. Swensen serves as Senior Fellow of the Institute for Healthcare Improvement, where his focus is joy in work. He works as the Leadership Theme Leader for NEJM Catalyst.

A full professor, he was Principal Investigator of two National Institutes of Health grants and has authored two books and 207 articles. He was honored with the Diamond Lifetime Achievement Award, served as the president of two international societies and founded the Big Sky Group. He holds a Masters of Medical Management from Carnegie Mellon University’s Heinz College of Information Systems and Public Policy.

Swensen has been married for 42 years, has two children and has run or cross-country skied 39 marathons.

Timothy Z. Victorella holds a Master Level Degree in Social Work and is a passionate Speaker and leading Authority on Crisis Intervention, Critical Response, and Conflict Resolution. Timothy specializes in deep comprehension of informative narrative response, extensive evaluation, actionable building blocks toward manifesting safety within a crisis, and informative protocol and proper implementation to best support Individuals, Leaders in Business, Health Organizations, Police/Fire and Rescue and Emergency Management Teams. Timothy reveals the key aspects to success utilizing the right support, resources, and tools to compartmentalize and implement these functions toward efficient and professional guidance to achieve high level outcomes and safe informative care during the most critical moments of people’s lives.

Timothy has dedicated his life and career to catapulting people’s lives toward safe passage with a highly effective process to better aid humanity, particularly now in these challenging times ahead. He prides himself on taking a demonstrative look behind the scenes and debunking the myths in trauma informed care and explains stigmatism and its effect worldwide. Timothy is enthusiastic, animated, and a transformative speaker who will alleviate apprehensions. Prepare to embrace a new level of confidence and be open to grasp the new reality that transformation is a manageable outcome.

Timothy’s career extends back to his early years in Emergency Response out in the field within the community. He has worked in Emergency Medicine in Level One Trauma Facilities, Community Crisis Teams, State Mental Health Hospitals, and Psychiatric Stabilization Units and is currently involved with a Psychiatric Crisis Triage Unit which includes being on location to handle Mental Health crisis calls in the greater Providence region in Rhode Island and oversees the State wide Suicide Hotline.

Learn more at timothyvictorella.com

Brian Klepper, PhD is Principal of Worksite Health Advisors and a nationally prominent health care analyst and commentator. He writes and speaks extensively about the structural dynamics of the US health care cost crisis, primary care clinics, high performance health care and the management of full continuum clinical and financial risk.

Richard is a graduate of Ball State University where he was president of his fraternity and the Student Governing Board. He began his benefit career with Blue Cross Blue Shield and left there after ten years to forge a business in the consulting arena. Richard has specialized in doing business with Indiana public school corporations, public libraries and other public employee groups, and counts a considerable number of those as long-term clients. His community work includes membership on the School Board of Trustees at Brownsburg Community School Corporation and service on a number of other business advisory boards.

Alonso’s 6 years of experience in patient care at the Clínica Universidad de Navarra is linked with developing agreements with Medical facilitators and Institutions both public and private where medical procedures are provided at closed and competitive prices.

His previous 28 year experience in Consumer Goods (P&G, Colgate Palmolive, SC Johnson’s Wax) has enabled him to understand the differences between targeting “consumers” and attracting “patients”. He is focused on developing the North and Latin American regions as sources of growth contributing to the increasing number of patients travelling to Pamplona and Madrid in Spain to be taken care of at CUN.

Amy Holcomb has a multi-faceted, entrepreneurial track record in the public and private sectors. She is a high energy, fiscally conscious and goal driven healthcare technology executive that approaches each new business challenge with her intrinsic flair for innovation, creative problem solving and measured risk taking to drive consistent bottom line improvements and shareholder returns.

Amy began her career working for the US Government while obtaining masters degrees in Strategic International Management and Healthcare Administration. Her passion was to compliment her natural tech savvy background with a strong foundation in healthcare and international business. During her 7 year tenure with the Department of Treasury, she worked on the team that created the first e-file & tax CRM systems, managed multi-state training initiatives, and approved clearances for tax software developers yearly including Intuit and H&R Block. Amy was primarily responsible for managing and implementing all new technological advancements to rapidly grow the Department of Treasury’s product offerings. Through this work environment, she realized the importance of a proprietary CRM platform for both the private and public business sector success in the healthcare technology arena.

Recognized as a high potential executive by the US Government in 2004, Amy’s career took a leap out of the public sector in 2005 and into the private sector to focusing her skill on developing international health care initiatives through the medical tourism industry. Her broad depth of knowledge quickly led her to be known as the international expert in this field. Her ability to develop on a business to business level, as well as a customer to business model has landed her multiple awards and international recognition.

Her expertise has been instrumental in strategic planning and implementation of operations for many large medical organizations and international hospital chains over the last decade. She has consulted with world powers such as China and 60 other countries to implement medical tourism initiatives. She currently serves as an advisor to the Chinese, Indian and El Salvadorean governments to build a framework for government revenue through medical tourism.

There is a relatively small segment of leaders in the business world who are able to build relationships, trust and rapport with almost anyone and are able to broker the relationships and make connections between people to create partnerships, alliances and motivation for forward momentum. Amy consistently proves her ability to lead through diverse and challenging situations and has a track record of accomplishments that include turning around chaotic and struggling operations, launching startups, managing new healthcare facilities, creating and launching new and improved educational, clinical and operational programs, as well as supporting continued organization growth and expansion of mature, established operations.

As a media expert appearing on all major news networks across the country, as well as internationally, her expertise is in demand to educate on the cost saving solutions, benefits and expansion options of medical tourism. She brings a broad scope of experience in health care, internet commerce, and inter-cultural development to her business breadth. She was recognized as a top female Entrepreneur in several states by several organizations for her work since 2008.

Amy Holcomb's is the founder and CEO of SkyMedicus Inc., the world’s leading provider of Medical Tourism resources and information, having helped more than 50,000 clients to save money and access medical treatments not available in their local area. SkyMedicus encourages Domestic and International Medical Tourism. Her vision is to impact the healthcare industry, by providing healthcare information, alternatives and cost savings to make quality healthcare affordable to all, via an accessible platform.

Dr. Lorenzana has been in practice since 1974. Until 1979, his dental office was dedicated to general practice with a special focus in Oral Surgery and Prosthodontics.

At the beginning of 1979, he went to the United States to pursue his training in Prosthodontics at The University of Texas Health Science Center at San Antonio, and later at The Medical University of South Carolina.

In 1982, Dr. Lorenzana was appointed as Assistant Professor at the Baylor College of Dentistry, a position he held for six years. He achieved a second dental degree as a Doctor in Dental Surgery at Baylor and opened a private practice of Prosthodontics for seven years in the Highland Park - Dallas area.

In the late 80’s, he obtained the prestigious certification from The American Board of Prosthodontics.

Dr. Lorenzana’s research has been published in worldwide-recognized journals, and he has also participated as a speaker in various medical tourism conferences around the world.

In 1992, he decided to return to El Salvador and open his own dental facility, forming the now known Lorenzana & Dental Associates.

Brent T. Feorene is chief operating officer for Canton & Company, a healthcare growth and innovation advisory firm, where he helps organizations transform their businesses through strategy, change management, and performance optimization. He serves as the executive director for AAHCM after being a member of the AAHCM Board of Directors for 10 years and treasurer for 5.

A seasoned healthcare executive with over 25 years of experience, Feorene is nationally recognized as an expert in strategic and management issues across a variety of healthcare settings. He is a passionate advocate for community-based care and widely regarded as a thought leader, sought-after speaker, and publisher on issues affecting the community-based care continuum.

Feorene is vice chair for the Assisted Living/Non-Institutional Subcommittee of the Board of the American Medical Directors Association/Society for Post-Acute and Long-Term Care Medicine and is a preferred consultant for the National Association of Area Agencies on Aging.

Prior to Canton & Company, Feorene was founder and president of Colonnade Healthcare Solutions. He received his master’s in business administration with highest honors from The Weatherhead School of Management of Case Western Reserve University.

Dr. Landers is the President and CEO of the Visiting Nurse Association Health Group, Inc., the nation’s second largest not-for- profit home health care organization servicing New Jersey and Ohio. As a certified family doctor and geriatrician, Dr. Landers places a strong emphasis on house calls to the vulnerable elderly and has a specialized interest in geriatric medicine, home health, hospice and palliative care.

Dr. Landers is a graduate of the Case Western Reserve University School of Medicine and the Johns Hopkins University School of Hygiene and Public Health. Dr. Landers has authored several articles on the role of home care in national publications, including the New England Journal of Medicine and the Journal of the American Medicine. Dr. Landers most recently joined the Huffington Post as a regular blogger focusing on health policy, family caregivers, and nurses and finding ways to improve quality and value in American health care.

Before joining VNA Health Group, Dr. Landers served as the Director of the Center for Home Care and Community Rehabilitation and Director of Post-Acute Operations for the world-renowned Cleveland Clinic. In 2014, Dr. Landers received the NJBiz 40 Under 40 Award, a recognition of New Jersey’s most accomplished young businessmen and women.

Kevin Murphy, Executive Vice President, Complex Care, Clover Health. For the past three years Mr. Murphy has led Clover’s efforts to improve the lives and clinical outcomes of their highest risk members originally through Principium Health, which he co-founded and served as CEO and now from within Clover. Mr. Murphy joined Clover in September 2018 due to their dedication and passion in serving their most vulnerable members. Prior to founding Principium, Mr. Murphy served as COO of U.S. Medical Management and Visiting Physicians Association from 2011 to 2015. As COO of USMM he transformed the nation’s largest house call practice (U.S. Medical Management/VPA) from a 17-year-old Fee-For-Service house call practice into one of the most successful value-based medical practices to date. Mr. Murphy has dedicated the last nine years of his career to serving vulnerable Medicare patients in the home setting and has become a thought leader in Complex Care.

Norman E. Vinn, D.O., a board-certified family practitioner, is the founder and CEO of The Residentialist Group Inc., a management services organization specializing in development and management of Residentialist housecall networks that serve the frail elderly and other access-challenged patients. Dr. Vinn specializes in home-based geriatric medicine. His Residentialist network enhances traditional housecall services with interprofessional team care, and a state-of- the- art integrated technology platform.

Dr. Vinn holds a Bachelor of Arts in English literature from Tulane University, and a D.O. degree from the Philadelphia College of Osteopathic Medicine. He competed his postdoctoral medical training at what is now Beaumont General Hospital in Farmington Hills, Michigan, and later attended the University of Southern California Marshall School of Business, where he obtained a Masters of Business Administration.

Beyond his current leadership activities within the American Academy of Home Care Medicine, Dr. Vinn has had an extensive career in professional association governance and leadership . Dr. Vinn served as the 2013 -14 president of the American Osteopathic Association, and is currently Board Chair of the American Osteopathic Information Association, an AOA-affiliated organization dedicated to advancing technology, practice management, advocacy, and medical informatics . Dr. Vinn resides in San Clemente, California with his wife, Marsha.

Dr. Robert Pearl is the former CEO of The Permanente Medical Group (1999-2017), the nation’s largest medical group, and former president of The Mid-Atlantic Permanente Medical Group (2009-2017). In these roles he led 10,000 physicians, 38,000 staff and was responsible for the nationally recognized medical care of 5 million Kaiser Permanente members on the west and east coasts. Recently named one of Modern Healthcare’s 50 most influential physician leaders, Pearl is an advocate for the power of integrated, prepaid, technologically advanced and physician-led healthcare delivery.

He serves as a clinical professor of plastic surgery at Stanford University School of Medicine and is on the faculty of the Stanford Graduate School of Business, where he teaches courses on strategy and leadership, and lectures on information technology and health care policy.

In 2017 he authored “Mistreated: Why We think We’re Getting Good Healthcare—And Why We’re Usually Wrong” a Washington Post bestseller that offers a roadmap for transforming American healthcare. All proceeds from the book go to Doctors Without Borders.

As a regular contributor to Forbes, Pearl covers the business of healthcare and the culture of medicine. He’s the host of a new podcast called “Fixing Healthcare,” which debuted in the iTunes top 100 list of science and medicine programs. He has been featured on CBS This Morning, CNBC, NPR, and in TIME, USA Today and Bloomberg News. He has published more than 100 articles in various medical journals and contributed to numerous books. He is a frequent keynote speaker at healthcare and medical technology conferences. Pearl has addressed the Commonwealth Club, the World Healthcare Congress, and the Institute for Healthcare Improvement’s National Quality Forum.

Board certified in plastic and reconstructive surgery, Pearl received his medical degree from the Yale University School of Medicine, followed by a residency in plastic and reconstructive surgery at Stanford University. From 2012 to 2017, Pearl served as chairman of the Council of Accountable Physician Practices (CAPP), which includes the nation’s largest and best multispecialty medical groups, and participated in the Bipartisan Congressional Task Force on Delivery System Reform and Health IT in Washington, D.C.

Connect with Dr. Robert Pearl on Twitter >@RobertPearlMD, LinkedIn and at his website robertpearlmd.com.

Susan Dentzer is one of the nation's most respected health and health policy thought leaders and a frequent speaker and commentator on television and radio, including PBS and NPR, and an author of commentaries in Modern Healthcare, the New England Journal of Medicine and other prominent publications. She is a Senior Policy Fellow at the Duke-Margolis Center for Health Policy, the Washington, DC-based arm of Duke, where she focuses on health system transformation, biopharmaceutical policy, and other key health policy issues. She is also the editor and lead author of the book Health Care Without Walls: A Roadmap for Reinventing U.S. Health Care.

Dentzer previously served as President and Chief Executive Officer of NEHI, the Network for Excellence in Health Innovation; was senior policy adviser to the Robert Wood Johnson Foundation; editor-in-chief of the journal Health Affairs; and on-air Health Correspondent for the PBS NewsHour. She is an elected member of the National Academy of Medicine and the Council on Foreign Relations and is a fellow of the National Academy of Social Insurance and the Hastings Center. She is a member of the Boards of Directors of the International Rescue Committee; Research!America; and the Public Health Institute. She also serves on the RAND Health Board of Advisors and the global public policy advisory committee for Roche.

Dentzer graduated from Dartmouth, is a trustee emerita of the college, and chaired the Dartmouth Board of Trustees from 2001 to 2004. Dentzer holds an honorary master’s degree from Dartmouth and an honorary doctorate in humane letters from Muskingum University. She and her husband, Charles Alston, have three adult children.