What is the top challenge or obstacle facing health care today?
There are a lot of exciting areas of opportunity, but the overarching challenge I see is the pace of change. Focusing on the known or standard tasks is no longer sufficient. Health care organizations are now required to proactively identify and consistently address change well in order to stay viable and provide the best care for their patients and support for their mission partners.
What story or theme has impacted health care the most over the last two years?
As an industry, now that we’re used to electronic medical records (EMRs), we’re grappling with the positives and the negatives. On the positive side, the increase in data empowers deeper analysis than previously possible. We can gain a better understanding of what’s happening. On the negative side, EMRs have had impact on burnout and job dissatisfaction. Fortunately, I think we’re coming into this kind of EMR 2.0 state, where we’re seeing innovators working to lay products on top of the EMR and make it more human friendly.
How are you preparing your organization for an uncertain future?
I’m privileged to lead a team of scientific professionals focused on augmenting human intelligence. We see our work as complimentary to, not competitive with, the people we’re serving. Whether we’re creating a risk model, a simulation or a natural language processing model (NLP), we’re really working to empower improved decision making. By doing enough projects, in partnership with cross-functional teams, we can help the organization understand what benefits these different technologies can provide. That way, we can develop more informed questions, make more informed decisions, and approach things differently.
What motivates you to keep doing the work that you do?
I love the kind of work I do, and I love doing this work with capable, intelligent and motivated people in an environment where we can make a real difference. The team works on difficult problems that really mean something to the entire organization, which is quite engaging and encouraging.
What’s the one piece of advice you would give to an aspiring health care leader?
We can’t afford to forget the human element as we work to provide benefit through tools like AI and ML. There’s a lot of hype in this space. The technologies truly do hold transformational potential, but it’s critical to remember healthcare is provided for and by people. These technologies are all being applied and incorporated into human processes. Success or failure is dependent on both the performance of the technical solution and the other, sometimes overlooked, things like change management and decision sciences.