What is the top challenge or obstacle facing health care today?
Consumerization. Healthcare is very complex; however, as we deliver value-based care, we must also elevate our “customer experience,” making healthcare more accessible, responsive and easier to navigate. Patients are also consumers who now have increased expectations for service based on their experiences in other industries, such as retail.
Who was the mentor who helped you the most to get to where you are today?
I have been very fortunate to have met a valued mentor very early in my career. To this day, he will still pick up a phone call from me at any point to talk. He’s always been available. While I would prefer not to share his name publicly, I can say that I am so grateful for his counsel and friendship.
What motivates you to keep doing the work that you do?
For me, it’s all about people, passion and perseverance. Every day, I hear about the great work that our LifeBridge Health teams are doing, taking care of people and making a difference in our communities. Those are the stories that motivate me and knowing that we are truly making a difference in people’s lives.
What’s the one piece of advice you would give to an aspiring health care leader?
One piece of advice (or maybe it is a factor for success) is to be vulnerable and human. Team members and everyone want a leader with whom they can relate rather than an old school, buttoned-up executive of years past. Emotional Quotient (EQ) is every bit as important as IQ.
What’s one life hack that you have to make your day-to-day life more productive?
To make sure I stay on top of things, I do something that some people might view as more of a compulsion rather than a hack: I make sure I read all my emails before I go to bed!
While some people joke that I never sleep, I make it a priority to take care of myself, including trying to eat well and exercise. Working out requires my sole focus - quite a contrast to the multitasking that usually dominates my day.